Blog Overview

Q2 2025 Update: Building in Public

Aug 13, 2025

Dear Monoblocc Community,

 

As part of our commitment to building in public, we're trying out these Q2 reviews - because our customers are our most important stakeholders! We're dedicated to transparency, celebrating our wins, and openly discussing our challenges. Q2 has been quite a ride, marked by huge strides forward, incredible community growth, and a few notable bumps along the road.

🚀 Massive Growth & Positive Feedback

First, the good news: we've tripled our revenue compared to Q1! Our community continues to amaze us, confirming that the Monoblocc Monitor Rig is doing exactly what we envisioned - helping you rig your accessories exactly your way.

 

Customer satisfaction is high, and we're excited to see our Instagram community surpass 1,500 followers. Discord also hit a major milestone, with over 100 passionate users sharing their setups, ideas, and valuable feedback. Your engagement motivates us every day!

📦 Navigating the Tariff Storm

Of course, Q2 wasn't without its challenges. The biggest obstacle came from the US tariffs imposed earlier this year. This required a complete overhaul of our logistics model, significantly impacting profitability and cash flow for our most crucial market - the USA.

 

This sudden shift led to delays in our Batch 3 production, inevitably causing communication hurdles and, unfortunately, frustration among some customers. Coupled with fluctuating service quality from our existing logistics provider, we saw a spike in customer support tickets.

🔧 Improvements & Strategic Shifts

We've been proactive in tackling these issues head-on:

 

1. New US Fulfilment Strategy:
We restructured our logistics by shifting to bulk importation into the US and last-mile delivery within the country. This move resolves issues from the discontinued de minimis shipping route, significantly cutting shipping times to 2-7 days for in-stock items and offering potential cost savings for our US customers.

 

2. Upgraded Customer Support:
We've launched Intercom, a unified inbox for all our socials and email channels, enhancing response speed and consistency. Moreover, Intercom’s cutting-edge AI chatbot, is now providing instant responses 24/7 via our support button on the bottom right corner on our website. It's already handling complex questions impressively - though you're always welcome to speak directly to our team whenever you prefer. E-mails (e.g. via the contact form), social media DMs and Discord are NOT answered by AI.  

3. Dedicated Batch Production Updates:
To keep you informed, we've launched a dedicated blog section specifically for batch production updates. You can follow the status of Batch 3 right here. This update page will also now be conveniently linked from our preorder policy page, turning it into your one-stop hub for all things pre-order.

 

4. New Help Center:
We’re rolling out a brand-new help center powered by Intercom, offering improved search capabilities and deeper integration with our AI chatbot. This will become a central resource for manuals, guidance, and how-tos - helping you get the most out of your Monoblocc setup.

🙏 A Huge Thanks

We can’t close without sincerely thanking you for your incredible support and patience. Navigating these unforeseen hurdles wouldn’t have been possible without your understanding and trust. We promise to keep improving and listening.

 

Wolfgang & the Monoblocc Team