As of last Friday, several components for Batch 3 are still in the final stages of manufacturing:
- Cheese plates are currently undergoing CNC machining
- Some parts are still pending anodization
- A portion of the VESA plate standoffs from a third-party supplier have yet to arrive
The primary reason for the delay stems from our main factory relocating to a significantly larger facility. While this upgrade is a very positive step forward - allowing for more capacity and smoother scaling in the future - it took longer than expected, and we weren’t fully informed about the impact this move would have on our production timeline. Unfortunately, such opperations are fully digitised so it is also difficult for the factories themselves to know the production status in lieu of doing a physical stock count on each CNC machine.
What’s Next
We expect to complete production within a week, followed by a one - day final assembly phase, where products will be packaged for customers. After that, I’ll be on-site at the factory to conduct final quality checks before we approve shipment.
Shipping Strategy
To make up for the delays, we’re expediting all U.S. orders via bulk airfreight - at our cost - to avoid the longer ocean freight transit. Products will ship:
- To the U.S. warehouse, where they’ll be redistributed domestically
- Directly from China to international customers
Final delivery estimates
- USA: 3 - 5 business days after arrival at our U.S. warehouse
- Rest of World: 10 - 14 days, with only a short delay for inbound sorting
Remaining Risks
There are two remaining areas where delays could occur:
- Production Quality Approval: Although this is our third batch with these factories and we’re building a strong rhythm, each production still needs to meet our quality standards.
- New U.S. Fulfillment Process: This is our first time executing bulk inbound freight followed by domestic fulfillment in the U.S., and while I’ve spent considerable time vetting providers and planning, there is always the potential for unforeseen logistics hiccups.
Please know this is my highest priority, and it's my heighest priority to ensure your gear gets to you as quickly as possible.
Thank you for your patience and support. We’re nearly there.