How Pre-Orders Work at Monoblocc

We build in batches. That’s how we keep quality high, costs low, and innovation fast.

Batch-Based Production

Every Monoblocc pre-order goes into one of our scheduled production batches.

 

Production timelines are indicated on product pages and detailed in batch updates that are announced on our blog and shared inside our Discord community, where you can follow progress more closely, can ask questions directly and chat with other Monoblocc customers.

Fulfillment Timeline

For USA Orders (approximately 5-6 weeks) 
  • After production, all U.S. pre-orders are consolidated and shipped via ocean freight to our U.S.-based warehouse.
  • This ocean freight journey takes approximately 4 weeks.
  • Once the shipment is received and inbounded at our U.S. fulfillment center:
    • Orders ship out within 1–3 business days.
    • Final delivery to your door typically takes 3–5 business days via domestic courier.

For International Orders (approximately 2 weeks)
  • Once production is complete, international orders are routed to our fulfillment center in Mainland China.
  • This internal transfer takes just a few days.
  • After inbounding:
    • Orders are shipped within 1-3 business days.
    • Delivery typically takes 7-14 business days via standard international air freight.

Tracking Info

Tracking details are sent in a separate shipping email. Please note these may arrive a day or two after your package ships, as we sync courier data manually.

Order Look-up

You can check your order status at any time by logging into your customer account using your email and a one-time password via our website here.

Cancellation and Returns

All pre-orders can be cancelled free of charge at any point before they are shipped. No questions asked.

Once your order has shipped, our regular return policy applies. We stand by our product, and we want you to be 100% satisfied with your setup.

A Note on U.S. Orders and the New Tariff Policy

Recent changes to U.S. tariff regulations eliminated the Section 321 “De Minimis” rule for air-freighted eCommerce shipments. In simple terms: this made direct-to-consumer air shipments from China uneconomical.

 

To keep things sustainable and avoid passing unnecessary cost onto our U.S. customers, we are switching to a bulk ocean freight + local U.S. warehouse model.

 

This means that U.S. orders now have an initial delay of ~4 weeks due to the sea freight leg, but will then be fulfilled faster once stock is in our U.S. warehouse.

 

We understand this is a shift from our original model, and we truly appreciate your patience as we adapt to a changing global trade environment. More details on this topic can be found in our recent blog post.

Questions?

Drop us a message or join the conversation in our Discord community. We’re building Monoblocc with you - and for you.